Our cybersecurity experts are ready to fortify your defenses. Reach out today for a comprehensive security assessment.
Fill out the form below and our team will respond within 24 hours. For urgent security incidents, please call our 24/7 SOC hotline.
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Quick answers to common questions about contacting Globaland and our response protocols.
For general inquiries submitted through our contact form or email, we aim to respond within 24 business hours. Sales inquiries typically receive a response within 4-8 business hours. For urgent security incidents, our 24/7 SOC hotline provides immediate assistance with average response times under 15 minutes.
Yes, all our enterprise security packages include comprehensive SLAs with guaranteed response times, uptime commitments, and escalation procedures. Our standard SLA includes 99.9% uptime for SOC monitoring, 15-minute response for critical incidents, and 4-hour response for high-priority issues. Custom SLAs are available for specific business requirements.
Our onboarding process begins with a discovery call to understand your security needs and infrastructure. Next, we conduct a complimentary security assessment to identify vulnerabilities and risks. Based on the findings, we develop a customized security roadmap and service proposal. Once approved, our technical team begins implementation, typically completing initial setup within 2-4 weeks depending on scope.
All data submitted through our website is encrypted using TLS 1.3 and stored in secure, SOC 2 Type II certified infrastructure. We adhere to strict data protection standards including GDPR and CCPA compliance. Your information is never shared with third parties and is only accessible to authorized Globaland personnel handling your inquiry. All communications are logged and monitored for security purposes.
Absolutely. We welcome on-site consultations at your facility and offer guided tours of our Security Operations Center for qualified prospects. To schedule a visit or consultation, contact our sales team directly at sales@globaland.com.au or call +61 1300 672 077. Please allow 5-7 business days notice for SOC tours due to security clearance requirements.
Immediately call our 24/7 SOC Emergency Hotline at +61 1300 672 077. Our incident response team is available around the clock, 365 days a year. Do not wait until business hours if you suspect a breach. Time is critical in security incidents, and our team is trained to initiate containment and investigation procedures immediately upon notification.